National Express
The distinctive white coaches of National Express are a familiar site on the UK roads and they represent a proud heritage of public transport that now goes back well over a hundred years. As National Express entered a new Millennium it was clear that technology was going to play an increasingly important role. Over the past few years improvements to ticketing technology, booking procedures, call centre access and Web sites have all played an important part in providing even easier access to passengers.
Overview
National Express wanted to extend its ticketing infrastructure to enable it to offer new methods of selling and assisting its customers. National Express’s goal was to increase revenue by reducing ticketing costs and provide users with a more enjoyable and convenient purchasing experience.
Box Technologies, under it’s Box Self Service brand and in conjunction with its software partner The Hub designed, deployed and serviced over 70 custom-built, self-service PCI DSS compliant Unattended Payment Terminals (UPT) to improve ease of access, reduce transaction time, improve access to information, reduce passenger queuing times and ultimately improve customer service. National Express can now process ticket sales at key sites 24/7 without the need for staff to be involved in each sale and transaction.
